Skip to main content

🌍 Welcome to MapBilling Platform

MapBilling is a GIS-powered management system designed to help organizations manage Water and Waste (Garbage) operations using maps, billing points, and real-time field data.

It is built for both technical and non-technical users, including:

  • Field workers
  • Billing officers
  • Managers
  • System administrators

🧠 What Problem Does MapBilling Solve?

Many utilities and city services struggle with:

  • ❌ Disconnected paper-based systems
  • ❌ No real-time visibility of where service locations actually are
  • ❌ Manual billing processes
  • ❌ Difficult tracking of field operations
  • ❌ Poor coordination between office and field teams

MapBilling solves this by bringing everything into one map-based system.

🗺️ What is the Core Idea?

At the center of MapBilling is a live interactive map. Every service location is a Billing Point pinned to a real place on that map, and everything else — customers, meters, invoices, payments, field activity — connects back to it.

flowchart LR

A[Customer] --> B[Billing Point on the Map]
B --> C[Water Meter\n(Water only)]
B --> D[History\n(Connection / Collection)]
B --> E[Invoices]
E --> F[Payments]

In plain terms:

  1. A Customer is registered.
  2. A Billing Point is created for them at a specific map location.
  3. If it's a Water account, a meter may be attached to that billing point.
  4. Every change or visit is logged automatically as history against the billing point.
  5. Billing cycles generate invoices for the billing point.
  6. Customers or staff record payments against those invoices.

Everything you'll read about in the rest of these docs is one of these six pieces, or a tool (Map, Dashboard, Tasks, Administration) that helps someone work with them.

🏗️ Platform Structure

MapBilling is organized into one shared foundation plus one module per service type.

1. 🧩 Shared Foundation​

A small set of tools work the same way no matter what your organization is set up for:

  • 🗺️ Maps Overview — the live interactive map every billing point lives on
  • 📊 Dashboard Overview — the summary screen you land on after logging in

Customers, Billing & Payments, and Administration screens also look and work identically whether you're on Water or Waste — they just live under each module's own docs, since the data behind them (meters vs. no meters) differs slightly.

2. 💧 Water Management​

Used by water utility teams to manage:

3. 🗑️ Waste Management​

Used for garbage collection services:

Waste billing points have no meter or connection-type field — there's nothing to meter. A Waste billing point is just the customer plus their service address and status.

👥 Who Uses This System?

👷 Field Workers​

  • Work from the mobile apps (Water Works / Garbage Pay & Water Pay for customers)
  • Capture meter readings or collection activity
  • Update billing point status from the field

💰 Billing Teams​

  • Generate invoices
  • Track and record payments
  • Manage customer accounts

📊 Managers​

  • Monitor operations on the Map and Dashboard
  • Track billing point and collection/connection status

⚙️ Administrators​

  • Configure company settings
  • Manage users and sub-zones
  • Review activity logs

🔄 How the System Works (Simple Flow)

flowchart TD

A[Billing Point on Map] --> B[Field Operations]
B --> C[Data Collection]
C --> D[System Processing]
D --> E[Billing & Payments]
E --> F[Decision Making]
F --> A

💡 Next Steps

New to the platform? Continue to Getting Started for a hands-on, step-by-step first session.