💧 Water Management
📷 Screenshot Placeholder
Image:
water-dashboard-overview.png
The Water Management module helps organisations manage water utility customers, billing points, meters, billing, and payments through the MapBilling platform.
Every customer service location is tied to a real-world location on the map, so billing and connection records always stay connected to where the service actually happens.
What is Water Management?
Water Management covers the core administrative and billing workflow for water utility services: registering customers, creating billing points, assigning and reading meters, tracking connection history, generating invoices, and collecting payments.
flowchart LR
A[Customers]
--> B[Water Billing Point]
B --> C[Meters]
B --> D[Connection History]
B --> E[Invoices]
B --> F[Payments]
Module Overview
Water Management
├── Water Billing Points
├── Connection History
├── Maps
├── Customers
├── Meters
├── Tasks
├── Billing and Payments
├── Administration
├── Assets
├── Water Pay
└── Water Works
Each section is covered in detail in the following pages.
👥 Who Uses This Module?
| Role | Responsibilities |
|---|---|
| 👷 Field Worker | Installs, connects, and reads meters via the Water Works mobile app |
| 💰 Billing Officer | Generates and manages invoices |
| 📊 Operations Manager | Monitors billing points, meters, and connection history |
| ⚙️ Administrator | Configures users, sub-zones, and company settings |
📌 Key Features
- 📍 Map-based billing point creation
- 💧 Meter assignment and reading
- 🧾 Customer billing and invoicing
- 💳 Payment collection and verification
- 🔄 Connection history and audit trail
- 📱 Water Pay customer payment app
- 🛠️ Water Works field operations app
The Water Modules
Water Management is organised around ten modules: Water Billing Points, Connection History, Maps, Customers, Meters, Tasks, Billing and Payments, Administration, Assets, Water Pay, and Water Works.
Water Billing Points
Every customer service location is registered as a billing point tied to a location on the map, including connection details and meter assignment.
➜ See Water Billing Points for the full walkthrough, or Creating a Billing Point to add a new one.
Connection History
Tracks the history of changes made to water service connections, including status changes, meter assignments, and user activity.
➜ See Connection History for the full walkthrough.
Maps
The operational map is the central location-based workspace, giving a visual view of customers and billing points.
➜ See Maps for the full walkthrough.
Customers
The customer register, with search tools, filters, and available customer actions.
➜ See Customers for the full walkthrough.
Meters
The meter registry, with summary statistics, search and filters, meter assignment, and readings.
➜ See Meters for the full walkthrough, or Adding a Meter and Adding a Meter Reading for the individual workflows.
Tasks
Tracks all field tasks, their status, priority, and assignment, so office and field staff can track open and completed work.
➜ See Tasks for the full walkthrough.
Billing and Payments
Customer invoices, outstanding balances, invoice totals, and payment collection.
➜ See Invoices for the full walkthrough.
Administration
Company information, contact details, users, sub-zones, and activity logs.
➜ See Company Settings for the full walkthrough.
Assets
Manage, upload, and review the physical infrastructure assets used in field operations.
➜ See Asset Management for the full walkthrough.
Water Pay
The customer-facing mobile app for viewing and paying water bills.
➜ See Water Pay for the full walkthrough.
Water Works
The field operations mobile app for tasks, meter readings, assets, and offline work.
➜ See Water Works for the full walkthrough.