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📋 Tasks (Mobile)

Water Works task list with filters and tabs

The Tasks module is where field workers see and act on the jobs assigned to them.

Role-Based Visibility

What a user sees on the Tasks screen depends on their role:

RoleVisible Tasks
Company AdministratorAll tasks
Agent (and other non-admin roles)Only tasks assigned to them

Task Detail

Tapping a task opens its detail view.

Water Works task detail screen

The detail view shows the task's information. If the task is linked to an asset, that asset's data is shown inline as well.

Actions

From the task detail view, a user can:

ActionDescription
View on MapOpen the task's location on the map
Get DirectionsNavigate to the asset or task location
Change StatusUpdate the task's status, e.g. mark it Complete

Get Directions result showing route, distance, and drive time to a task

Task status change screen

Details / Activity Tabs

Task detail is organised into two tabs at the top of the screen.

Details​

The task's core information — what needs to be done, where, and who it's assigned to.

Activity​

Task Activity tab with comment input

A log of everything that has happened on the task: actions performed, updates made, and comments left.

Creating a Task

Tasks can be created directly from the Tasks screen, or from an asset (see Assets in the Water Works Overview) — for example, selecting a leaking asset and choosing Create Task to raise a "Fix Leakage" job assigned to a specific user.

Offline Behaviour

Tasks continue to work while offline — the list and task details are read from local storage, and any task created offline is queued in the Sync Queue until the device reconnects. See Offline Maps for the full offline/sync flow, including a known limitation around offline-created tasks not yet showing an unsynced indicator.

Expected Behaviour

The system should:

  • Scope the task list to the logged-in user's role (all tasks for Administrators, assigned-only for Agents).
  • Open the correct task detail on tap, including linked asset data where applicable.
  • Reflect status changes immediately.
  • Record every action, update, and comment on the Activity tab.
  • Keep working offline, queuing changes for sync.

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